News
How long can I expect a repair to take?
4 July 2023
We aim to complete all repairs as quickly as possible, but the extent of any damage and the availability of parts will determine how long a repair will take. However…
Read Full ArticleI purchased my item via my company’s salary sacrifice scheme, is my item covered?
4 July 2023
Yes, the salary sacrifice agreement document will act as the proof that you own the gadget, and the date of purchase…
Read Full ArticleWhat precautions must I take against theft to be covered?
4 July 2023
You must not deliberately leave items away from your person. If you wish to leave them on open view in a public place then you should take reasonable precautions, for…
Read Full ArticleHow will a claim that exceeds the amount of cover I have remaining be handled?
4 July 2023
If we are to provide replacement items we will ask you to pay the amount over and above the limit for which we are liable. If the item needs repair…
Read Full ArticleDoes the insurance cover gifts given to me?
4 July 2023
Yes but you must be the legal owner of the property. In the event of a claim for an item for which you became the legal owner through a gifting…
Read Full ArticleHow do I prove purchase for a contract phone?
4 July 2023
Where the gadget is provided as part of an ongoing service contract, you will need to provide evidence of that contract showing the gadget provided. We will accept this document…
Read Full ArticleDoes my travel insurance provide personal liability cover whilst skiing?
20 January 2022
As long as you have opted for winter sports cover the travel insurance policy will provide personal liability cover in the event that you cause accidental injury to a third…
Read Full ArticleWill my travel insurance cover me for emergency medical expenses arising from COVID-19 whilst on holiday?
31 March 2021
Cover will be provided for emergency medical expenses arising from COVID-19 provided you have not travelled to or have not remained in any country or area contrary to Foreign…
Read Full ArticleAre pre-existing medical conditions covered?
9 December 2020
These schemes are not medically underwritten and as a result most illnesses are covered as standard. You are not required to declare any pre-existing medical conditions. However, you should…
Read Full ArticleDoes the insurance cover my children’s gadgets?
3 November 2020
Yes, provided you have elected employee and immediate family cover and your children do not exceed the age specified in the schedule, and permanently reside with you, their gadgets are…
Read Full Article