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How do I change the information CSP holds about me?

9 December 2020

The details we hold are provided by your employer. If you need to change a name, add or remove dependants etc. then you must contact your Human Resources department and…
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How do I protect my holiday arrangements from financial failure or if the airline stops trading?

9 December 2020

The Travel industry recognises that protecting customer money and ensuring that customers receive services and holidays for which they have paid, is a matter of major importance to those who…
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How do cover limits work?

9 December 2020

With the insurance documentation is a Schedule of Benefits that show the maximum amount payable under each section of the Insurance.  This limit applies to each person who is insured…
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Why am I being referred to another company to handle my claim?

9 December 2020

The insurance is arranged by Crispin Speers & Partners but is a contract between your employer and certain underwriters at Lloyd's of London under which you, as an employee…
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I need to make a claim what should I do?

9 December 2020

You should refer to your Evidence of Insurance which contains details of the company appointed to handle claims.  Their details also appear in the Certificate available from your Human Resources…
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Does my insurance cover mountain evacuation?

9 December 2020

This insurance covers the cost of removal to medical facilities by ambulance where this is medically necessary. There is no specific requirement for this to be a road transfer, so…
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What does “against local authoritative advice” mean?

9 December 2020

Our travel insurance policies cover off piste activity subject to you not being alone or acting contrary to local authoritative advice.  This means that you will not be covered for…
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Am I covered for winter sports?

9 December 2020

Winter sports is usually covered as standard…
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What activities can I undertake on a trip?

9 December 2020

You should refer to the full certificate wording to establish precisely what is and is not covered…
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What trips does this Insurance cover?

9 December 2020

Our travel insurance operates for defined periods, usually of one year. To qualify, a trip must begin and end within that period.  For example, an insurance that expires on…
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