News
How do I change the information CSP holds about me?
9 December 2020
The details we hold are provided by your employer. If you need to change a name, add or remove dependants etc. then you must contact your Human Resources department and…
Read Full ArticleHow do I protect my holiday arrangements from financial failure or if the airline stops trading?
9 December 2020
The Travel industry recognises that protecting customer money and ensuring that customers receive services and holidays for which they have paid, is a matter of major importance to those who…
Read Full ArticleHow do cover limits work?
9 December 2020
With the insurance documentation is a Schedule of Benefits that show the maximum amount payable under each section of the Insurance. This limit applies to each person who is insured…
Read Full ArticleWhy am I being referred to another company to handle my claim?
9 December 2020
The insurance is arranged by Crispin Speers & Partners but is a contract between your employer and certain underwriters at Lloyd's of London under which you, as an employee…
Read Full ArticleI need to make a claim what should I do?
9 December 2020
You should refer to your Evidence of Insurance which contains details of the company appointed to handle claims. Their details also appear in the Certificate available from your Human Resources…
Read Full ArticleDoes my insurance cover mountain evacuation?
9 December 2020
This insurance covers the cost of removal to medical facilities by ambulance where this is medically necessary. There is no specific requirement for this to be a road transfer, so…
Read Full ArticleWhat does “against local authoritative advice” mean?
9 December 2020
Our travel insurance policies cover off piste activity subject to you not being alone or acting contrary to local authoritative advice. This means that you will not be covered for…
Read Full ArticleWhat activities can I undertake on a trip?
9 December 2020
You should refer to the full certificate wording to establish precisely what is and is not covered…
Read Full ArticleWhat trips does this Insurance cover?
9 December 2020
Our travel insurance operates for defined periods, usually of one year. To qualify, a trip must begin and end within that period. For example, an insurance that expires on…
Read Full ArticleWhat if my trip is longer than the maximum trip duration?
9 December 2020
If your trip is longer than the maximum trip duration please contact us before you travel and we may be able to arrange for extended cover. If we do not…
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