Does the insurance cover purchases from eBay or other auction sites?

Yes but only if the purchase is from a properly constituted trading company that is a registered seller on the site and only sells brand new items at a pre-set price. We cover only new items for which commercial purchase receipts can be provided, via these sites (as refurbished items can only be covered if they are purchased directly from the manufacturer, the network provider or as supplied by the insurer or the claims handler following a claim).  We do not cover any second hand items or any gadget purchased from private individuals whether directly, or through auction sites.